While hotels are designed to be safe and restful for their guests and hospitality workers, some inevitable risks come with staying in a hotel. Owners and managers should take steps to ensure their guests and staff feel secure and know what to do in the case of an emergency. Here are four hotel security tips to ensure safety and security among hospitality workers and guests.
Train Staff Members in Security Protocols and Procedures
The first step when implementing hotel safety and security is to establish a clear security policy and ensure your staff follows it at all times. This policy should include guidelines for handling suspicious people or situations, as well as procedures for reporting related incidents.
Provide adequate training to ensure staff members are aware of essential security measures, like how to behave when handling suspicious individuals. Additionally, your hotel’s safety procedures should outline a clear plan for managing natural disasters, such as earthquakes, and what to do in case a fire breaks out.
Invest in the Latest Security Technology
Cameras, alarms, and access control systems are great for ensuring that your hotel is safe and secure. Check that all entrances and exits, in addition to public spaces like the pool and fitness center, are monitored and that all security systems are regularly maintained. Utilize panic hardware for emergency exits, and use electronic door locks to safeguard interior supply closets or staff offices. You should also verify that all landlines within guest rooms are working properly so patrons can make emergency calls if needed.
Run Periodic Background Checks
Hotel safety begins with the employees. By running regular background checks on your staff members, you will know that your employees can be entrusted with guests’ personal information.
Conduct Face-To-Face Check-In
When your staff has the opportunity to speak to each guest one-on-one, it could prevent potentially dangerous situations. Not only is this a great way to get to know your guests and provide excellent customer service, but it’s also a good strategy for spotting suspicious behavior.
Additionally, having a visible presence of security personnel in the lobby and other hotel public areas can help deter potential criminals from targeting the hotel or its guests.
These simple tips can help hotel owners and managers keep their guests and hospitality workers safe and secure. Not only are these safety tips good for business, but they can also help your hotel staff members and guests avoid a potentially dangerous encounter.
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