Frequently Asked Questions

What are PARK AVENUE LOCKS shipping policies?

Park Avenue Locks ships worldwide using UPS. Lead times for all products are factory lead times unless specifically noted on the product page.

What is PARK AVENUE LOCKS return policy?

At Park Avenue Locks we are committed to your satisfaction. Any order that arrive damaged or with the incorrect items can be returned within 30 days.

All orders placed by customers with Park Avenue Locks are processed at time of order. Because of the cost incurred through the order placement, order fulfillment process, and/or the custom nature of products (ie. items finished to specific color or materials cut to length), items are non-cancel-able and non-returnable. Returns are time-consuming and costly for all parties involved. If you are unsure if the products you are ordering will work for your project, call customer service first before placing your order to confirm compatibility with your application. Your total satisfaction is our goal and eliminating the possibility of the need for a return beforehand is crucial to achieve this. By all means reach out to us prior to placing your order asking for assistance to make sure that you are ordering the correct item.

Custom Options or Finishes and Trims that are not listed

Many specialized or custom items are not listed on our website but can be purchased via our direct line. Please contact us for more details.